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1	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-2
Responsive Public Service Delivery and Policy Conflict in Indonesia^s Makan Bergizi Gratis (MBG) Program Yusup Lintang Cahyo Andrian Putro Universitas Terbuka Abstract The Makan Bergizi Gratis (MBG) is one of the largest public service initiatives in Indonesia, designed to improve the nutritional quality of the population, particularly schoolchildren, while strengthening the national human resource development agenda. As part of the expansion of the welfare state, this policy reflects the government^s growing role in providing basic social services. However, the implementation of the MBG Program has given rise to various policy conflicts that reveal a mismatch between policy design, bureaucratic capacity, and the quality of public services on the ground. Various cases of food poisoning, weak distribution oversight, procurement controversies, and social resistance rooted in religious values indicate that public services have not yet fully become responsive, adaptive, and risk-mitigation-oriented. This article aims to analyze the implementation of the MBG Program through the perspectives of responsive public service delivery and policy conflicts in contemporary public administration. The research employs a qualitative approach using library research based on secondary data obtained from books, scientific journals, policy documents, institutional reports, as well as national and international media coverage regarding the implementation of the MBG Program. The analysis is conducted using a descriptive-analytical approach, incorporating the concepts of policy design fit, street-level bureaucracy, risk governance, public trust, and the governance of policy conflict. The research findings indicate that conflicts arising from the implementation of the MBG Program cannot be understood merely as technical or administrative failures, but rather as a consequence of the complexity of modern public service governance. The gap between policy design and implementation capacity (design-implementation gap), weak food risk management, poor coordination among actors, and a lack of sensitivity to the social legitimacy of the community are the main factors that exacerbate policy conflicts. Furthermore, the bureaucracy^s limited responsiveness in addressing public complaints demonstrates that public service mechanisms have not yet fully succeeded in building adaptive and dialogic relationships with the community. This article emphasizes that the success of the MBG Program is determined not only by the size of the budget or the scope of services, but also by the state^s ability to build a public service system that is responsive, accountable, adaptive, and based on public trust. Therefore, strengthening implementation capacity, integrating risk management, developing citizen feedback mechanisms, and enhancing social legitimacy are key prerequisites for strengthening the effectiveness of public service policies in Indonesia. Keywords: Responsive Public Service Delivery, Policy Conflict, Public Administration, Policy, Governance, Makan Bergizi Gratis. Share Link | Plain Format | Corresponding Author (Yusup Lintang Cahyo Andrian Putro)

2	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-5
Mental Health Accessibility Through E-Government Initiatives: The Case of Jakarta Helni Sadid Parassa (1) Yusup Lintang Cahyo Andrian Putro (2) Fadri Arisandi (3) Public Administration Universitas Terbuka Abstract This study examined the implementation of digital mental health services through the E-Jiwa application in DKI Jakarta as a step toward inclusive and responsive public service innovation. The research aimed to assess the accessibility and effectiveness of e-government-based mental health services and to identify challenges in their adoption. Using a qualitative approach, data were collected through interviews with health workers, field observations, and secondary data analysis from the DKI Jakarta Health Office.The findings showed that E-Jiwa remained at an early stage of development. Although the system was available, it was not yet fully integrated with the national health information system, resulting in data fragmentation and administrative inefficiencies. Accessibility gaps persisted due to an imbalance between the number of health workers and patients at community health centers and low levels of digital literacy among users. The study also revealed that public acceptance of E-Jiwa was influenced by perceived usefulness and ease of use, which were still limited. The results indicated that digital technology could complement, but not replace, face-to-face mental health services. Strengthening referral systems, improving administrative efficiency, and promoting digital literacy were identified as essential strategies. The study suggested increasing the number of health workers, integrating digital systems, and enhancing community outreach through cross-sector collaboration. Overall, the digital transformation of mental health services in DKI Jakarta progressed in a positive direction but required stronger institutional readiness and evidence-based policy to ensure equitable access and sustainable outcomes. Keywords: Please Just Try to Submit This Sample Abstract Share Link | Plain Format | Corresponding Author (Helni Sadid Parassa)

3	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-17
Strengthening Digital Governance in Environmental Monitoring: Evaluating Transportation Agency Supervision of Ship Waste Management Compliance in Kubu Raya Regency Ahmad Tohardi, Anny Riwayati, Andika, Egi Tanjungpura University Abstract Water environment management is an important aspect of supporting sustainable development, particularly in Kubu Raya Regency, which experiences intensive water transportation activities. As a region with 275 piers distributed across nine districts, water transportation plays a vital role in community mobility and goods distribution. However, the high intensity of these activities also increases the risk of water pollution due to inadequate ship waste management practices. Although ship waste management has been regulated under the Minister of Transportation Regulation Number PM 61 of 2021, the practice of disposing of waste into rivers by water transportation users is still commonly found. This condition indicates a gap between policy provisions and their implementation in the field, highlighting the need for strengthened supervision supported by digital innovation. This study aims to evaluate the supervisory performance of the Kubu Raya Regency Transportation Agency in ensuring compliance with ship waste management regulations to prevent water pollution. The research employs a qualitative method with a descriptive approach. Data are collected through interviews, observations, and documentation involving relevant stakeholders and are analyzed using an interactive process of data reduction, data display, and conclusion drawing. Furthermore, the study examines the potential implementation of a digital-based reporting system as a supervisory instrument that enables faster, more transparent, and accountable reporting of violations, compliance monitoring, and follow-up actions. The findings are expected to provide policy recommendations for local governments to strengthen digital-based supervision, improve compliance with ship waste management regulations, and support the sustainability of aquatic environments. Keywords: Digital Governance- Supervision Performance- Ship Waste Management- Water Pollution- Digital Reporting System- Sustainable Development. Share Link | Plain Format | Corresponding Author (Anny Riwayati)

4	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-18
Collaborative Governance in the Free Nutritious Meal Program: A Systematic Literature Review Riza Adelia Suryani Universitas Sriwijaya Abstract The Free Nutritious Meal Program has emerged as a strategic public policy instrument to address food insecurity, improve child nutrition, and support educational outcomes. In recent years, the implementation of school feeding programs has increasingly relied on digital technologies to enhance coordination, transparency, accountability, and service delivery. Given the involvement of multiple stakeholders, including government agencies, schools, food suppliers, farmers, health professionals, and local communities, the concept of Digital Collaborative Governance has become increasingly relevant in ensuring effective program implementation. This study aims to analyze the development of research on digital collaborative governance in free nutritious meal programs through a Systematic Literature Review (SLR). Data were collected from the Scopus database covering publications from 2020-2026 using keywords related to school feeding programs, digital governance, e-government, and collaborative governance. The review process followed the PRISMA 2020 guidelines and resulted in 175 eligible articles for analysis. Data were analyzed using content analysis based on the Collaborative Governance framework of Ansell and Gash (2008). The findings reveal that digital technologies play a significant role in strengthening inter-organizational coordination, information sharing, stakeholder participation, monitoring systems, and decision-making processes. Furthermore, successful implementation is influenced by supportive institutional arrangements, facilitative leadership, stakeholder commitment, and the integration of digital platforms across sectors. This study highlights the importance of digital collaborative governance as a strategic approach to improving the effectiveness, transparency, and sustainability of free nutritious meal programs and provides policy implications for strengthening the implementation of Indonesia^s Free Nutritious Meal Program. Keywords: Digital Collaborative Governance- Free Nutritious Meal Program- School Feeding Program- Digital Governance- Systematic Literature Review. Share Link | Plain Format | Corresponding Author (Riza Adelia Suryani)

5	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-21
Digital Era Governance Paradigm in Public Administration: An Integrated Systematic Literature Review Mustofa Kamal (a*)- Susanti (b) a) Universitas Terbuka *kamalopek.bpkp[at]gmail.com b) Universitas Terbuka Abstract Digital transformation in public administration has emerged as a strategic priority worldwide, yet existing literature on Digital Era Governance remains fragmented across thematic, geographical, and methodological dimensions. This study aimed to systematically synthesize empirical research on Digital Era Governance to identify evolutionary trends, theoretical gaps, and future research agendas. A systematic literature review was conducted following PRISMA guidelines. A total of 61 peer-reviewed articles published between 2015 and 2025 were extracted from the Scopus database and analyzed using thematic synthesis. The findings revealed three major results. First, qualitative methods dominated the literature (55.74%), while quantitative studies received significantly higher citation impact. Second, research predominantly focused on administrative and digital transformation themes within developed countries, particularly the United States and Europe, leaving developing contexts substantially underrepresented. Third, theoretical frameworks remained anchored in classical models such as Digital Era Governance, Institutional Theory, and Public Value Theory, with limited integration of emerging issues including artificial intelligence ethics, cybersecurity, and digital regulation. The study concluded that future research must adopt mixed-method designs, expand geographical inclusivity, and integrate legal and ethical dimensions into Digital Era Governance frameworks to produce more holistic and globally applicable knowledge for public sector digital transformation. Keywords: artificial intelligence, co-production, digital era governance, public administration, systematic literature review Share Link | Plain Format | Corresponding Author (Mustofa Kamal)

6	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-23
Adaptive Collaborative Governance for Post-Pandemic Tourism Development: A Case Study of Kemit Forest Education in Cilacap Regency, Indonesia. Adhy Andriwiguna (a*), Fitriyani Yuliawati (b), Riska Sarofah (c), Budi Nugraha (d), Triananda Genedin (e) a) Faculty of Social Sciences and Political Science, Siliwangi University, Tasikmalaya 46115, Indonesia. b) Faculty of Social Sciences and Political Science, Siliwangi University, Tasikmalaya 46115, Indonesia. c) Faculty of Social Sciences and Political Science, Siliwangi University, Tasikmalaya 46115, Indonesia. d) Faculty of Social Sciences and Political Science, Siliwangi University, Tasikmalaya 46115, Indonesia. e) Faculty of Social Sciences and Political Science, Siliwangi University, Tasikmalaya 46115, Indonesia. Abstract The COVID-19 pandemic has fundamentally transformed tourism preferences from visual-oriented tourism toward experience-based tourism emphasizing authenticity, social interaction, and cultural engagement. This transformation has created significant challenges for tourism destinations that previously relied on mass tourism and photo-based attractions. Existing tourism governance studies predominantly focus on collaborative governance and destination recovery- however, limited attention has been given to how local tourism governance adaptively responds to changing tourist behavior and market transformation in the post-pandemic era. This study aims to analyze the role of adaptive collaborative governance in responding to the transformation of tourism paradigms at Kemit Forest Education, Indonesia. Using a qualitative case study approach, data were collected through in-depth interviews, observation, and documentation involving key stakeholders, including destination managers, Perhutani, the Tourism Office of Cilacap Regency, and visitors. This study synthesizes collaborative governance and adaptive governance perspectives to develop an adaptive collaborative governance framework in post-pandemic tourism development. The findings reveal that the drastic decline in tourist visits after the pandemic triggered institutional adaptation and governance transformation among stakeholders. The destination shifted from visual-based tourism toward experience-based tourism through the development of cultural attractions, creative spaces, social interaction-based tourism activities, and local cultural integration. The study further demonstrates that the sustainability of tourism destinations in the post-pandemic era is determined not merely by inter-actor collaboration, but more importantly by the adaptive capacity of governance systems in responding to market disruption, changing tourist preferences, and socio-cultural transformation. This research contributes to the development of adaptive collaborative governance discourse within tourism governance studies, particularly in understanding local institutional resilience amid post-pandemic tourism transformation. Keywords: adaptive collaborative governance, tourism governance, experience-based tourism, institutional adaptation, post-pandemic tourism Share Link | Plain Format | Corresponding Author (Adhy Andriwiguna)

7	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-24
Transforming Digital Complaints into Policy Correction for Adaptive and Responsive Public Service Governance in Indonesia Wydha Mustika Maharani, Yaen Miftakhul Laily, Fajri Maulana, Masadib Akmal Vyandri, Muhamad Nanda Al Hakim Akbar Jember University Abstract Digital complaint systems have become a central instrument in Indonesia public service transformation. However, the availability of digital complaint channels does not automatically produce adaptive and responsive governance. In many cases, citizens complaints are received, verified, responded to, and administratively closed, yet they do not necessarily lead to procedural correction, service improvement, or institutional learning. This study examines how digital complaints can be transformed from individual service feedback into policy correction mechanisms within public service governance. Using a sequential explanatory mixed-methods design, this study first analyzes complaint data and survey responses to identify patterns of complaint handling, response speed, follow-up quality, perceived responsiveness, and indications of corrective action. The qualitative phase then explains these patterns through in-depth interviews, document analysis, and process tracing of selected complaint cases. Responsive governance is employed as the main analytical lens, supported by the design-reality gap model and policy learning perspective. This study develops the concept of complaint-to-policy correction to explain how citizen complaints may function not only as expressions of dissatisfaction but also as inputs for institutional improvement. The argument advanced in this study is that digital responsiveness depends not merely on the existence of complaint platforms or the speed of administrative response, but on the governments capacity to listen, verify, coordinate, learn, and institutionalize corrective actions. By linking digital complaint handling with policy learning and institutional correction, this study contributes to the literature on digital public administration, responsive governance, and public service accountability in developing democratic contexts. Keywords: digital complaint, responsive governance, policy correction, public service delivery, digital public administration Share Link | Plain Format | Corresponding Author (Wydha Mustika Maharani)

8	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-25
Digital Governance of Hajj Embarkation Health Surveillance in 2026 Based on SINKARKES: A Study of Adaptive and Responsive Public Administration Rosidi Roslan Balai Besar Kekarantinaan Kesehatan (BBKK) Surabaya, dan Mahasiswa Program Doktor Administrasi Publik (DAP) Universitas Terbuka Abstract This article examines the digital governance of Hajj embarkation health surveillance in Indonesia in 2026 through SINKARKES, the Health Quarantine Information System. The study aims to analyze how SINKARKES supports data-based health surveillance and reflects adaptive and responsive public administration in the context of international mass gathering health management. This research uses a qualitative descriptive-analytical approach with a document-based case study strategy, supported by simple descriptive statistics from the official SINKARKES report dated June 2, 2026. The findings show that SINKARKES recorded 100% reporting compliance from 20 embarkation points and 528 reported flight groups. The system documented 204,248 pilgrims entering Hajj dormitories, 204,010 pilgrims departing for the Holy Land, and 199 replacement pilgrims. Health surveillance data included pilgrims who met health requirements, required assistance, were temporarily ineligible, or were declared ineligible. The system also recorded departure postponements, cancellations, flight fitness status, vaccination locations, dormitory sanitation, and catering eligibility. The results indicate that SINKARKES functions not only as an administrative reporting platform but also as a digital governance instrument that supports risk classification, accountability, coordination, and evidence-based decision-making. This article contributes to public administration studies by positioning health information systems as strategic tools for strengthening adaptive and responsive governance in Hajj health surveillance. Keywords: SINKARKES, digital governance, Hajj health surveillance, adaptive public administration, responsive public administration, public health surveillance. Share Link | Plain Format | Corresponding Author (Rosidi Roslan)

9	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-26
The Digital Transformation of Dynamic Archives Management to Support Effective Information Retrieval at the Teluk Bintuni Regency Regional Secretariat M Ali Alfirdausiy1), Yasir Riady2) Universitas Terbuka Abstract This research is motivated by the management of dynamic archives at the Teluk Bintuni Regency Regional Secretariat, which still faces challenges due to digitalization not yet fully integrating with file naming standards, folder classification, and metadata, data backup, and access management. This situation results in information retrieval not always being carried out quickly, accurately, and consistently, especially when documents are needed for disposition, reporting, coordination, and decision-making. This research aims to describe digital changes in the management of active archives and examine their contribution to increasing efficiency when information is retrieved. A descriptive qualitative approach was applied as the research method, with data collected through direct observation, in-depth interviews, and document review. The data was then processed through a process of simplifying information and compiling data presentations, ultimately drawing conclusions. Archive digitization has been carried out through document scanning and digital file storage, followed by the use of computers, but its implementation is still combined with a manual system. Information retrieval is facilitated by the existence of digital archives, but the results are not optimal because the procedure still relies on employee memory and the habits prevailing in each work unit. This study recommends the creation of standard operating procedures for digital archives, the establishment of file naming rules, and the compilation of electronic archive lists. In addition to implementing regular backups, access rights management, and employee training are needed to ensure more orderly, secure, and accessible archive management while supporting administrative efficiency within the local government. Keywords: Please Just Try to Submit This Sample Abstract Share Link | Plain Format | Corresponding Author (Yasir Riady)

10	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-37
How Officers^ Understanding and Resource Availability Shape the Institutionalization of Public Information Openness in Virtual Spaces: Evidence from the Pematangsiantar Class IIA Narcotics Prison, Indonesia EKA PUTRA BUDYANDA JANI UNIVERSITAS TERBUKA Abstract Although digital transparency initiatives have expanded across public organizations, little attention has been paid to how transparency becomes institutionalized under resource constraints. This study examines how officers^ institutional understanding and resource availability shape the institutionalization of digital public information disclosure at the Pematangsiantar Class IIA Narcotics Prison, Indonesia. Using an explanatory sequential mixed-method design, quantitative data were collected through a structured assessment of six correctional officers and followed by interviews with three key informants representing organizational leadership and service users. Descriptive results indicate that officers^ institutional understanding (94.4%) is very high, institutionalization outcomes (89.6%) are also very high, while resource availability remains moderate (64.2%). Qualitative evidence confirms that transparency practices have become institutionalized despite limitations in infrastructure, budget, human resources, and organizational structure. The findings indicate that officers^ institutional understanding plays a more decisive role than organizational resources in sustaining digital transparency practices. These findings provide the basis for a Resource-Constrained Digital Institutionalization Model, extending Institutional Theory by explaining how officers^ institutional understanding enables institutional agency that sustains transparency practices despite limited organizational resources. Keywords: public information openness- digital governance- institutionalization- digital transformation- correctional administration. Keywords: public information openness- digital governance- institutionalization- digital transformation- correctional administration Share Link | Plain Format | Corresponding Author (EKA PUTRA BUDYANDA JANI)

11	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-40
Peluang Akselerasi Keterbukaan Informasi Publik Dokumen Amdal Melalui Sistem Elektronik Aditia Bagus Santoso Yayasan Aliansi Konservasi Tompotika Abstract Analisa Mengenai Dampak Lingkungan atau Amdal merupakan informasi publik dalam sektor lingkungan hidup berdasarkan Pasal 65 ayat (2) UU Nomor 32 Tahun 2009 dan penjelasannya. Meskipun demikian, masih terdapat kendala dapat mengakses informasi dokumen Amdal. Badan publik beralasan bahwa Amdal bukan produk pemerintah dan tidak berkewajiban memberikannya. Selain itu, dokumen Amdal kerap tidak berada dalam penguasaan badan publik yang dinilai berwenang. Penelitian ini menggunakan pendekatan yuridis normative dengan menggunakan data sekunder berupa bahan hukum primer dan sekunder. Amdal memiliki dimensi keterbukaan yang beragam di setiap tahapan: saat penyusunan, saat pengurusan Persetujuan Lingkungan dan Perizinan Berusaha dan pasca mendapatkan Perizinan Berusaha dan kegiatan atau usaha beroperasi. Amdalnet merupakan sistem informasi dokumen lingkungan hidup yang merupakan bagian dari Sistem Informasi Lingkungan Hidup (SILH) yang diatur dalam Pasal 62 UU Nomor 32 Tahun 2009. Amdalnet sudah menyediakan informasi dokumen Amdal yang dapat diakses kapanpun namun dengan berbagai keterbatasan. Amdalnet dapat menambah fitur repository ataupun direktori untuk dapat menyimpan, menyortir dan membagikan dokumen Amdal secara lebih baik dan efektif. Keywords: keterbukaan informasi publik- hak atas informasi- Amdal- Amdalnet- Share Link | Plain Format | Corresponding Author (Aditia Bagus Santoso)

12	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-42
From Bureaucratic Governance to Adaptive Digital Public Administration: Leveraging Artificial Intelligence for Responsive Public Service Delivery in India Dr. A. RANJITHKUMAR, Assistant Professor of Political Science, School of Law, Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science and Technology, Chennai, India Abstract The rapid advancement of Artificial Intelligence (AI) is transforming public administration by reshaping governance processes, improving administrative efficiency, and enhancing citizen engagement. Traditional bureaucratic governance, characterized by hierarchical decision-making, procedural rigidity, and fragmented service delivery, increasingly struggles to respond to the dynamic demands of contemporary societies. In India, the expansion of digital governance initiatives under programmes such as Digital India has created new opportunities to integrate AI into public administration for more responsive, transparent, and citizen-centric governance. However, the adoption of AI also raises critical concerns regarding algorithmic accountability, data privacy, digital exclusion, ethical governance, and institutional readiness. These challenges underscore the need to rethink public administration through adaptive governance frameworks that balance technological innovation with democratic values and social responsibility. This paper examines how AI can facilitate the transition from conventional bureaucratic governance to adaptive digital public administration capable of delivering responsive, inclusive, and accountable public services. Specifically, the study aims to: (1) examine the limitations of traditional bureaucratic governance in the context of digital transformation- (2) explore the role of AI in strengthening adaptive governance and improving public service delivery- (3) identify the institutional, ethical, and governance challenges associated with AI adoption in India^s public administration- and (4) propose policy strategies for developing resilient, citizen-centric, and digitally enabled governance systems. The study adopts a qualitative and conceptual research design based on an extensive review of academic literature, government policy documents, national digital governance initiatives, international reports, and emerging AI governance frameworks. The analysis is guided by the principles of adaptive governance, digital public administration, and public value theory to assess how AI-driven innovations can improve administrative responsiveness while ensuring transparency, accountability, equity, and public trust. The paper argues that AI has significant potential to transform governance by enabling predictive decision-making, intelligent service delivery, automated administrative processes, real-time policy monitoring, and evidence-based public management. At the same time, effective AI integration requires robust regulatory frameworks, ethical standards, institutional capacity building, digital literacy, and inclusive governance mechanisms to mitigate risks associated with bias, surveillance, and unequal access to digital technologies. The study contributes to the growing discourse on digital public administration by presenting a comprehensive framework for integrating AI into adaptive governance. It offers policy recommendations for strengthening responsive public service delivery in India while promoting transparency, accountability, and social inclusion. The findings are particularly relevant to policymakers, public administrators, and researchers seeking to build resilient and citizen-oriented governance systems in the era of digital transformation. The paper aligns with the conference sub-theme ^Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance^ by demonstrating how AI can serve as a strategic enabler of adaptive governance and sustainable public sector innovation. Keywords: Artificial Intelligence, Adaptive Governance, Digital Public Administration, Responsive Public Service Delivery Share Link | Plain Format | Corresponding Author (RANJITHKUMAR ARUMUGAM)

13	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-44
From Private Litigation to Responsive Public Governance: Reconceptualizing Child Support Enforcement through the Principle of Parens Patriae Betra Sarianti (a*), Sinung Mufti Hangabei (a), Riri Tri Mayasari (a) Titi Darmi (b) a) Faculty of Law, Universitas Muhammadiyah Bengkulu, Jl. Adam Malik Kota Bengkulu 38229 * betrasarianti1[at]gmail.com b) Faculty of Social and Political Sciences, Universitas Muhammadiyah Bengkulu, Jl. Adam Malik Kota Bengkulu 38229 Abstract Indonesia continues to experience a significant increase in divorce cases, resulting in persistent challenges in securing children^s post-divorce maintenance rights. Although courts routinely order child support obligations, their enforcement remains largely ineffective because the existing legal framework treats child maintenance as a private civil dispute, relying almost exclusively on individual execution proceedings initiated by custodial parents. This private-law paradigm has limited the State^s ability to guarantee children^s constitutional rights effectively. While previous studies have primarily examined child support from the perspectives of family law and civil enforcement, limited scholarly attention has been devoted to reconceptualizing child support enforcement through the doctrine of Parens Patriae within the framework of administrative law. This article aims to develop a conceptual framework that repositions child support enforcement from a private litigation mechanism to a proactive state responsibility based on the doctrine of Parens Patriae. The study employs normative legal research using conceptual, statutory, and comparative approaches to critically examine the limitations of the current enforcement model and to formulate an alternative administrative law framework for protecting children^s rights. The study argues that the doctrine of Parens Patriae provides a constitutional and administrative foundation for transforming child support enforcement into an affirmative obligation of the State. Under this paradigm, the State is no longer merely a neutral adjudicator but assumes an active responsibility to ensure compliance with child support obligations through accountable and responsive administrative governance. This paradigm strengthens legal certainty, enhances children^s access to justice, and reinforces state responsibility in protecting vulnerable children after divorce. Furthermore, the proposed framework establishes a conceptual basis for future digital governance reforms through integrated public administration and technology-enabled enforcement mechanisms while preserving child maintenance as a constitutional right rather than merely a private financial obligation. This conceptual contribution advances the development of administrative child protection law by integrating the doctrine of Parens Patriae, responsible governance, and constitutional child rights into a coherent framework for post-divorce child support enforcement. Keywords: Parens Patriae, Child Support Enforcement, Responsive Public Governance, Post-Divorce Rights, Administrative Child Protection Law. Share Link | Plain Format | Corresponding Author (Betra Sarianti)

14	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-57
SERVQUAL and New Public Service in Public Emergency Departments: A Systematic Review Lalu Najmul Erpan, Ngadisah Universitas Terbuka Abstract Emergency departments in public hospitals serve as the primary entry point for acute healthcare services. Empirical studies on service quality evaluation using SERVQUAL and public service perspectives remain dispersed across disciplines. This systematic literature review aimed to synthesise evidence on SERVQUAL dimensions and expectation-perception gaps, determinants of perceived service quality and satisfaction, and New Public Service (NPS) interpretations in public emergency departments. The review followed PRISMA 2020. Literature was searched in Scopus (2021-2026, Tier Q1 filter) and supplemented through snowballing, citation tracking, and hand searching. PICo-based eligibility criteria were applied. Sixty reports were included (22 from Scopus- 38 from other sources). Thematic synthesis was conducted because of heterogeneous study designs. Results indicated that the SERVQUAL five-dimensional model was the dominant assessment framework, with negative service quality gaps reported across dimensions, especially responsiveness and empathy in public emergency settings. The reported determinants included waiting time and patient flow (operational), health literacy, patient rights and equity (patient), and nurse autonomy, resilience, and facility readiness (organizational). Citizen participation, equitable access, and accountability, all NPS-related elements, were separately measured from the SERVQUAL measurement. No study simultaneously applied SERVQUAL gap analysis, a public emergency department setting, and an explicit NPS framework. The review consolidates existing evidence and identifies an integrative research gap relevant to the evaluation of quality in regional public hospital emergency services. Keywords: emergency department, New Public Service, public hospital, SERVQUAL, systematic review Share Link | Plain Format | Corresponding Author (LALU NAJMUL ERPAN)

15	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-59
#KotaKolaborasi: City Branding as Collaborative Digital Governance for Responsive Public Service Innovation Said Amirulkamar1*, Khalida Ulfa2, Safirussalim3, 1State Administration Science, Faculty of Social Sciences and Government Science, UIN Ar-Raniry, Aceh, Indonesia. 2State Administration Science, Faculty of Social Sciences and Government Science, UIN Ar-Raniry, Aceh, Indonesia. 3Departement of Management, Faculty of Economics and Business, Syiah Kuala University, Aceh, Indonesia. e-mail:said.amirulkamar[at]ar-raniry.ac.id(corresponding author)* Abstract Abstract Urban governments are increasingly employing city branding not merely as a promotional instrument for constructing territorial identity, but also as a strategic means of reshaping governance narratives, institutional partnerships, public responsiveness, and innovation in public service delivery. This study examines #KotaKolaborasi, a city-branding initiative adopted by the Banda Aceh City Government, as a strategic framework for promoting collaborative and digitally enabled governance. The study focuses on how this branding discourse is translated into policy narratives, multi-actor collaboration, and digital public service practices. Drawing on Ansell and Gash^s Collaborative Governance framework, this research analyses four key dimensions: inclusive stakeholder engagement, trust-building, shared commitment, and institutionalized collaborative processes. This study employs a qualitative research design, using data derived from policy documents, development planning documents, official government websites, online media reports, and digital traces of public service programs. The data were analysed using NVivo 12 Plus, particularly its cross-tabulation analysis feature, to map the relationships among city branding indicators, collaborative governance, digital governance, and public service responsiveness. The research gap lies in the limited scholarly attention given to city branding as an operational mechanism of governance, rather than merely as a promotional strategy, particularly within local government contexts shaped by local values. The novelty of this study lies in its conceptualization of #KotaKolaborasi as an institutional instrument that connects city branding with collaborative digital governance in order to realize responsive and innovative public services. Keywords: Keywords: #KotaKolaborasi- city branding- digital governance- public service. Share Link | Plain Format | Corresponding Author (Said Amirulkamar)

16	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-62
From Local Partnerships to Global Frameworks: Evolution and Emerging Paradigms of Collaborative Governance for Sustainable Development Susanti1, Eha Saleha2, Jayanti3 Universitas Terbuka, Indonesia Abstract This systematic literature review (SLR) explores the evolution and emerging paradigms of collaborative governance (CG) from local partnerships to global frameworks for sustainable development. Drawing upon studies published between 2019 and 2025, it synthesizes insights from 260 peer-reviewed sources to examine how digital transformation, accountability, power dynamics, and inclusivity shape governance effectiveness. The review identifies four thematic paradigms: (1) digital and data-driven collaboration, (2) accountability, performance, and legitimacy, (3) multi-level and cross-sector coordination, and (4) contextual diversity, power, and inclusion. The findings reveal that digitalization enhances transparency and coordination through open-data ecosystems but also risks exclusion when digital literacy and access are unequal. Effective accountability frameworks balance vertical oversight with horizontal learning, promoting both efficiency and legitimacy. Cross-sectoral and multi-level coordination emerges as vital for scaling local innovations into national and global sustainability agendas. Additionally, inclusivity and emotional dimensions-such as trust, empathy, and relational care-prove essential for sustaining collaboration and mitigating power asymmetries. The study advances a conceptual model of ^reflexive collaborative governance,^ emphasizing adaptability, ethical data practices, and affective engagement. It concludes that achieving sustainable and equitable governance requires integrating technological innovation with participatory justice and emotional intelligence. These insights contribute to both theory and practice by guiding policymakers, scholars, and practitioners in designing inclusive, accountable, and digitally enabled governance systems that support the realization of the Sustainable Development Goals. Keywords: Collaborative Governance- Accountability- Digital Transformation- Inclusivity- Multi-Level Coordination- Sustainable Development Goals (SDGs)- Emotional Intelligence Share Link | Plain Format | Corresponding Author (Susanti Susanti)

17	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-99
Legal Readiness of Cyber Notary in Supporting Adaptive Digital Governance: An Administrative Law Perspective Edi Pranoto - Muawafah a) b) Faculty of law, Universitas 17 Agustus 1945 Semarang Abstract The acceleration of digital transformation has reshaped public service delivery, including legal services provided by notaries as public officials. The emergence of cyber notary reflects efforts to modernize notarial services through electronic authentication, digital documents, and online legal transactions. However, Indonesia still lacks a comprehensive legal framework governing the authority, procedures, and legal validity of cyber notary practices. This regulatory gap creates legal uncertainty and challenges the development of adaptive digital governance. This study aims to analyze the legal readiness of cyber notary in supporting adaptive digital governance from an Administrative Law perspective. It also evaluates the readiness of Indonesia^s legal system using Lawrence M. Friedman^s Legal System Theory, which examines legal substance, legal structure, and legal culture. The research employs normative legal methods through statutory, conceptual, and analytical approaches. The findings indicate that existing regulations provide only limited recognition of cyber notary, resulting in fragmented legal arrangements and uncertainty regarding electronic notarial deeds. Indonesia^s legal system remains in a transitional phase, as regulations, institutions, and legal culture have not been fully aligned with digital governance requirements. Therefore, regulatory reform is necessary to strengthen legal certainty, administrative accountability, public trust, and sustainable legal innovation in Indonesia^s digital era. Keywords: Cyber Notary- Digital Governance- Legal Readiness- Administrative Law- Legal System Theory. Share Link | Plain Format | Corresponding Author (muawafah muawafah)

18	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-101
Bridging Technology and Policy for Agro-Resilience: Geospatial Innovation, Governance Reform, and Social Responsibility in Food Systems Imam Hanafi, Bintang Aulia Pradnya Paramita, Andy Fefta Wijaya, Fadillah Putra, Hermawan University of Brawijaya & Ministry of Agrarian Affairs and Spatial Planning / National Land Agency of the Republic of Indonesia, Jakarta, Indonesia Abstract Global food systems confront escalating pressure from climate change, land degradation, and a widening gap between the pace of technological innovation and that of public policy reform. Geospatial technologies, integrating satellite observation, artificial intelligence, and spatial decision support, offer transformative capacity for monitoring agricultural landscapes and grounding resource allocation in evidence- yet this capacity yields agro-resilience only where institutions translate digital insight into inclusive, accountable governance. This conceptual-analytical paper develops the Geospatial-Policy Governance (GPG) model, an integrative framework in which geospatial innovation, governance reform, and social responsibility converge to produce an Integrated Geospatial Policy capable of sustaining resilient food systems. The model is grounded in an integrative review of geospatial-AI, digital-era governance, public value, and social-ecological resilience scholarship, and tested against documented evidence from Indonesia^s food-security architecture and East Java^s agricultural land governance, including the LP2B land-protection regime and Satu Data Indonesia^s interoperability policy. The analysis shows that geospatial innovation supplies the evidentiary foundation for agro-resilience, yet yields resilient outcomes only where governance reform closes the gap between technological capacity and regulatory practice, and where social responsibility ensures affected communities act as genuine participants, not passive subjects, of data-driven policy. The East Java case illustrates both this promise, through documented gains in land-use classification accuracy and digital government performance, and the framework^s central concern: persistent non-conforming land conversion despite existing legal protections. The paper concludes by proposing mechanisms for embedding geospatial evidence, governance reform, and participatory ethics within one architecture, and an agenda for validating the GPG model empirically. Keywords: Agro-Resilience- Geospatial Innovation- Governance Reform- Public Policy- Social Responsibility Share Link | Plain Format | Corresponding Author (Imam Hanafi)

19	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-102
Digital Maturity and Its Policy Implications: A Governance Analysis of Smart City Development in the City of Jakarta and the City of Madiun Isnaeni Yuliani, Indra Pratama Putra Salmon Public Administration, Universitas Terbuka Abstract Digital transformation has shifted urban governance away from mere technology adoption toward a foundation for the sustainability of the urban ecosystem. In Indonesia, the Movement Toward 100 Smart Cities,launched in 2017, has yet to be matched by commensurate empirical achievement. The 2024 National SPBE (Electronic-Based Government System) Index stands at only 3.12 out of a maximum of 5, while the 2025 Digital Society Index (IMDI) reveals a stark gap between the infrastructure pillar (53.06) and the empowerment pillar (34.42). This phenomenon points to a research gap concerning how uniform digital maturity models fail to accommodate differing city typologies, particularly between megacities and mid-sized cities. This study employs a descriptive qualitative approach with a comparative case study design in DKI Jakarta and the City of Madiun, drawing on semi-structured interviews, documentary study, and field observation, and analyzed using an interactive model. The findings show that Jakarta (with an SPBE score of 4.35 and more than 7 million downloads of the JAKI application) has adopted a technology-driven smart city paradigm grounded in big data and IoT integration, yet remains constrained by sectoral ego among agencies and spatially patterned digital literacy gaps. In contrast, the City of Madiun (with an SPBE score of 4.10) demonstrates policy agility through a human-centric smart city approach, expanding equitable internet access, strengthening civil servants digital literacy, and providing intensive assistance to micro, small, and medium enterprises (MSMEs), despite being constrained by limited fiscal capacity and a shortage of ICT expertise. The analysis indicates that smart city success is determined by the contextual fit between technology and institutional capacity rather than by the magnitude of digital maturity alone, such that the two cities policy trajectories are divergent rather than convergent. This study implies the need to reorient national policy away from uniform smart city evaluation indicators toward a framework that accommodates heterogeneity in inter-city capacity, alongside the strengthening of collaborative governance and adaptive regulation in Indonesia. Keywords: collaborative governance, digital maturity, public policy, smart city Share Link | Plain Format | Corresponding Author (Indra Pratama Putra Salmon)

20	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-104
From Digital Transformation to Governance Transformation: Examining the Role of Capacity Building in Adaptive Public Administration Please Just Try to Submit This Sample Abstract Terbuka University Abstract Indonesia^s digital transformation agenda has accelerated significantly through the implementation of Electronic-Based Government Systems (SPBE), digital public service initiatives, and broader bureaucratic reform efforts. While these initiatives have improved the utilization of digital technologies in government, the transition from digital transformation to meaningful governance transformation remains a critical challenge. Technological adoption alone is insufficient to enhance governance performance without corresponding improvements in the capacities of public institutions and civil servants. This study examines the role of capacity building as a strategic mechanism for fostering adaptive public administration and supporting governance transformation in Indonesia^s digital era. This paper employs a qualitative research approach based on a literature review and secondary data analysis. Data are drawn from academic publications, government policy documents, national development reports, and studies by international organizations concerning digital government, bureaucratic reform, capacity development, and adaptive governance in Indonesia. The analysis explores how capacity-building initiatives influence organizational adaptability, institutional resilience, and governance responsiveness amid rapid technological and societal changes. The findings suggest that governance transformation requires more than the digitalization of administrative processes. Instead, it depends on the development of adaptive capacities at individual, organizational, and institutional levels. Capacity-building efforts that strengthen digital literacy, data-driven decision-making, collaborative competencies, and continuous learning contribute to more agile and responsive public administration. Furthermore, adaptive public administration enables government institutions to respond more effectively to emerging policy challenges, citizen expectations, and technological disruptions. This study argues that capacity building serves as a critical bridge between digital transformation and governance transformation. For Indonesia, sustainable public administration reform requires integrating technological innovation with human resource development and institutional learning to create adaptive, resilient, and citizen-centered governance systems. Keywords: digital transformation, governance transformation, adaptive public administration, capacity building, digital literacy, Indonesia. Keywords: Please Just Try to Submit This Sample Abstract Share Link | Plain Format | Corresponding Author (Rafika Afriyanti)

21	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-106
Digital Innovation and Public Administration in Resource Governance: Building Global Resilience Imam Hanafi 1, Winda Fashihah 2, Czar Muhammad Tsany Hanafi 3 Faculty of Administratives Science. University of Brawijaya, Malang, Indonesia. State Islamic Senior High School 2 of Malang City (MAN 2) Kota Malang, Indonesia Abstract The accelerating digital transformation of public administration has redefined how governments manage natural resources and respond to global sustainability pressures. Digital innovation, encompassing data analytics, artificial intelligence, and integrated e-governance platforms, enables more transparent, adaptive, and evidence-based resource governance, yet its transformative potential is realized only where technological capacity is matched by institutional reform and social responsibility. This conceptual-analytical paper develops the Digital-Resilient Governance (DRG) model, an integrative framework linking three convergent pillars, smart policy, e-governance, and social responsibility, as the foundation for resilient natural resource administration. Drawing on an integrative review of digital-era governance, smart governance, public value, open-government-data, and adaptive-governance scholarship, together with documented evidence of Indonesia^s digital government transformation, including the national Electronic-Based Government System and Satu Data Indonesia policies and their implementation across East Java, the paper argues that digital innovation strengthens administrative efficiency and coordination, but that these gains translate into genuine resilience only when embedded within participatory, accountable governance. Evidence from East Java shows measurable gains in electronic government maturity between 2022 and 2024, alongside persistent challenges in translating digital infrastructure into inclusive resource outcomes, as illustrated by ongoing agricultural land-use governance in Kota Batu. The paper concludes with institutional, procedural, and cross-sectoral recommendations for embedding social responsibility within digital resource governance, and proposes an agenda for empirically validating the DRG model, contributing an interdisciplinary synthesis in service of globally resilient, digitally enabled, and socially accountable public administration. Keywords: Digital Innovation- E-Governance- Global Resilience- Public Administration Reform- Resource Governanc Share Link | Plain Format | Corresponding Author (Winda Fashihah)

22	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-111
Challenges of Multi-Level Collaboration in the Management of West Bali National Park Susanti- Ivan Budi Susetyo- Putu Ariadi Pribadi Doctoral Program in Public Administration, Universitas Terbuka Abstract West Bali National Park (WBNP) is a strategic conservation area of significant biodiversity value, serving as the natural habitat of the Bali starling while also functioning as an ecological buffer and a pillar of tourism development in western Bali. The management of this area is inherently multi-level and cross-sectoral in nature, involving the central government, provincial and district governments, village administrations, the private sector, non-governmental organizations, and local communities. Rather than generating synergy, however, the complexity of actor involvement has given rise to a range of structural challenges that hinder the overall effectiveness of park governance. This study aims to identify and analyze the challenges of multi-level collaboration in the management of WBNP using a qualitative approach with a case study design. Data were collected through in-depth interviews with cross-sectoral informants, analysis of policy documents, and secondary data review, subsequently analyzed thematically to map the patterns and root causes of inter-actor coordination problems. The findings reveal five interrelated challenges underlying WBNP management. First, overlapping authority between the central government, through the National Park Office, and local governments has blurred the boundaries of responsibility in decision-making, particularly concerning the utilization of terrestrial and marine space. Second, weak inter-level coordination has resulted in fragmented and poorly synchronized policies, impeding timely responses to field-level issues. Third, limited funding constitutes a fundamental constraint that restricts operational capacity, whether in area surveillance, community empowerment, or the strengthening of cross-actor institutions. Fourth, conflicting interests among conservation objectives, tourism-driven economic agendas, and the livelihood needs of surrounding communities further complicate collaborative decision-making processes. Fifth, community participation in WBNP management remains limited and has yet to be systematically integrated into formal decision-making mechanisms, leaving local wisdom and social capital underutilized. These five challenges indicate that governance issues in WBNP are not merely technical-administrative in nature but structural, requiring institutional realignment through a more integrated Multi-Level Governance approach. This study recommends strengthening formal coordination mechanisms across government levels, diversifying collaborative funding sources, aligning stakeholder interests through inclusive negotiation forums, and institutionalizing community participation as an integral part of the decision-making process. These findings are expected to inform the formulation of more collaborative, responsive, and sustainable national park management policies in Indonesia. Keywords: multi-level collaboration- overlapping authority- inter-level coordination- community participation- West Bali National Park Share Link | Plain Format | Corresponding Author (Susanti Susanti)

23	Building Adaptive and Digitally-Enabled Public Administrations for Responsive Governance (Adaptive Governance- Digital Public Administration- Responsive Public Service Delivery)	ABS-112
Digitalization of Public Services in the Republic of Indonesia Police: Challenges and Opportunities of the Polri Super App Susmiyati1), Nur Asiah2) Safriansyah3) 1,2,3 Public Administration, Universitas Terbuka Abstract This study aims to examine the implementation of the Police Super App-based SKCK service as a form of public service transformation in the Indonesian National Police. This study focuses on the management of public services for SKCK services, steps taken to address service constraints, and innovations undertaken to create easy, fast, precise, transparent, efficient, and accountable services. The study was conducted at the Purbalingga Police Station using a qualitative descriptive approach. Research data were obtained through in-depth interviews with several informants and direct observation of the research objects. The results show that the digitalization of the Police Super App-based SKCK service has been implemented and has had a positive impact on the community. This is demonstrated by the positive response from the community. The Purbalingga Police Station continues to strive to develop and improve services by offering various conveniences for the community, such as a free WIFI network, adequate and friendly service office facilities for vulnerable groups, competent officers in service, aspiration facilities, and easy document access for applicants. However, there are still problems in the Police Super App-based SKCK service such as application errors, a lack of digital literacy among some applicants, and information deficits among some members of the community. This study provides recommendations for improving and strengthening the application, disseminating information to the public about the digitalization of the application, and the SKCK application procedure. Keywords: Police Super App, public services, SKCK Share Link | Plain Format | Corresponding Author (Nur Asiah)

24	Digital Power, Social Capital, and Inclusive Resilience: Interrogating Gender and Inequality in Technologically Mediated Societies (Digital Power- Social Capital- Inclusive Resilience)	ABS-4
Community Based Digital Transformation in Strengthening Social Capital and Community Resilience in Subang Regency West Java Intan Nuraeni Universitas terbuka Abstract The rapid development of digital technology has transformed various aspects of social life governance economic activities and public services. In regional areas such as Subang Regency West Java digital transformation presents significant opportunities to improve community welfare strengthen social networks and support sustainable regional development. However challenges including limited digital literacy unequal internet access and insufficient collaboration among stakeholders continue to hinder inclusive digital development within society. This study aims to analyze the role of community based digital transformation in strengthening social capital and enhancing community resilience in Subang Regency West Java. The research also examines how technological innovation governance and social responsibility can be integrated to improve digital connectivity and encourage active community participation in the digital era. This research employs a qualitative descriptive approach using observation interviews documentation and literature review. The participants involve local government officials community members youth communities SMEs and educational institutions in Subang Regency. The study focuses on digital utilization in social interaction public services economic empowerment and community collaboration. The expected findings indicate that community based digital transformation can strengthen communication networks improve social participation enhance local economic resilience and support adaptive and sustainable governance. Keywords: Digital Transformation Social Capital Community Resilience Governance Subang Regency Share Link | Plain Format | Corresponding Author (Intan Nuraeni)

25	Digital Power, Social Capital, and Inclusive Resilience: Interrogating Gender and Inequality in Technologically Mediated Societies (Digital Power- Social Capital- Inclusive Resilience)	ABS-11
Social Capital as Informal Mobility Infrastructure: Ride-Hailing Platforms and Transport Inequality in South Tangerang Aprilia Cahyani Prabudiantoro Putri (a*), Zaki Zamzami (b) a) Universitas Terbuka, South Tangerang, Banten b) Socialwellbeing.id, Depok, West Java Abstract Rapid urbanization in Jakarta^s peri-urban region has intensified mobility pressures in South Tangerang, where structural deficiencies in public transit have produced acute transport inequalities. Drawing on Harvey^s framework of urban capitalism and uneven geographical development, this article argues that the expansion of corporate ride-hailing platforms (Gojek and Grab) should not be misconstrued as an inclusive technological solution- rather, it stands as a living critique of state infrastructural abdication. In response to these transit deficits, underserved communities actively mobilize their social capital conceptualized through Bourdieu^s theoretical lens as an alternative, informal mobility infrastructure consisting of neighborhood carpooling and local digital networks. However, instead of resolving these spatial inequalities, platform capitalism systematically commodifies this urban mobility crisis. By leveraging algorithmic structures, these platforms are appropriate for the pre-existing trust and organic coordination of residents, effectively locking them into a compulsory dependence on market-priced services for a basic public need. Employing a descriptive qualitative approach that combines data from Statistics Indonesia with field observations, this study exposes how corporate platforms extract economic rents from community vulnerabilities induced by the absence of formal feeder transits. The article concludes that achieving equitable urban mobility requires a fundamental shift in governance frameworks that recognize, protect, and integrates community social capital rather than allowing market mechanisms to exploit it. Keywords: social capital, digital power, mobility inequality, urban capitalism, spatial inequality Share Link | Plain Format | Corresponding Author (Aprilia Cahyani Prabudiantoro Putri)

26	Digital Power, Social Capital, and Inclusive Resilience: Interrogating Gender and Inequality in Technologically Mediated Societies (Digital Power- Social Capital- Inclusive Resilience)	ABS-13
WHEN AI MEETS LIFELONG LEARNERS : LEARNING MOTIVATION OF YOUNG AND SENIOR STUDENTS IN OPEN DISTANCE EDUCATION Grace Prima Apriani Sihombing1, Putri Keumala Ayu2, Aprilia Cahyani Prabudiantoro Putri3, Nur Hayati4, Rafly Alviandi5, Sabila Husna6 This Sample Abstract 1,3,4,5,6 Department of Sociology, Universitas Terbuka 2 Department of Communication Sciences, Universitas Terbuka Medan Abstract This study examines students^ learning motivation in remote open education when artificial intelligence is integrated into their academic activities. As the use of artificial intelligence in higher education becomes more widespread, it is important to understand how its use affects the motivation of different groups of learners, particularly in the context of a remote open learning system that serves students with a wide age range. This research is important because the Open University (UT) accommodates students of various age ranges whose motivational responses to the adoption of artificial intelligence differ significantly. The survey method was used with a Likert scale structured questionnaire instrument which was distributed to 345 students from various faculties and distance learning program units (UPBJJ) throughout Indonesia. Data were analyzed descriptively by comparing responses between young students (under 30 years old) and senior students (30 years and older). The results showed that both groups showed a fairly positive level of motivation in the use of artificial intelligence tools, with senior students scoring slightly higher (average = 3.51) than younger students (average = 3.42) on a five-point scale. ChatGPT is the most widely used artificial intelligence tool by respondents. The findings suggest that the integration of artificial intelligence generally supports learning motivation in all age groups, although responses vary. Open distance education institutions need to develop age-responsive strategies to maximize the motivational benefits of artificial intelligence for lifelong learners. Keywords: Artificial Intelligence, Learning Motivation, Open Distance Education, Lifelong learners, Sociology of Education Share Link | Plain Format | Corresponding Author (Grace Prima Apriani Sihombing)

27	Digital Power, Social Capital, and Inclusive Resilience: Interrogating Gender and Inequality in Technologically Mediated Societies (Digital Power- Social Capital- Inclusive Resilience)	ABS-20
Building Community Resilience to Urban Sprawl Through Social Capital and Innovation Adoption in Peri-Urban Agricultural Communities of West Java Indonesia Fatimah Azzahra, Kuswarini Sulandjari, Siti Mariyani, Muhamad Rom Ali Fikri, Ratna Mufidah Universitas Singaperbangsa Karawang Abstract Rapid urban sprawl has transformed peri-urban agricultural areas, creating challenges related to land conversion, livelihood sustainability, and food security. However, empirical evidence explaining how social dimensions of community resilience shape agricultural innovation adoption under land constraints remains limited. This study examines the relationship between community resilience and innovation adoption in peri-urban agricultural communities of West Java, Indonesia, by integrating the Conjoint Community Resiliency Assessment Measure (CCRAM) with Rogers^ Diffusion of Innovations framework. Using a mixed-methods approach, survey data from 500 farmers across five peri-urban districts were analysed using partial least squares structural equation modelling, complemented by interviews and focus group discussions. The results show that community resilience levels are generally high, particularly in leadership and collective efficacy, reflecting strong social capital amid rapid urban sprawl. Innovation adoption is moderate to high but uneven across locations. Collective efficacy, leadership, attachment to place, and social trust significantly influence innovation adoption, whereas preparedness does not show a significant effect. These findings highlight that strengthening social institutions and local leadership is critical for promoting innovation adoption in peri-urban agriculture. Resilience-based adaptation strategies that integrate social capital development, farmer institutions, and land-use governance are essential to sustain agricultural livelihoods under accelerating urban sprawl. Keywords: community resilience, innovation adaption, smart-urban farming, urban sprawl Share Link | Plain Format | Corresponding Author (Fatimah Azzahra)

28	Digital Power, Social Capital, and Inclusive Resilience: Interrogating Gender and Inequality in Technologically Mediated Societies (Digital Power- Social Capital- Inclusive Resilience)	ABS-28
Empowering Women through Digital Public Services: Gender-Responsive Governance for Sexual Violence Prevention in West Java Fitriyani Yuliawati, Riska Sarofah, Budi Nugraha, Trinanda Genedin, Adhy Andriwiguna Siliwangi University Abstract The rapid expansion of digital governance has reshaped public service delivery, including responses to gender-based violence. In Indonesia, sexual violence against women remains persistent despite the enactment of Law No. 12 of 2022 on Sexual Violence Crimes and regional initiatives. This study examines how digital public services in West Java strengthen women^s access to protection and justice through gender-responsive governance. Using a qualitative case study, it analyzes the TPKS Law, West Java Regional Regulation No. 2 of 2023, SAPA 129, UPTD PPA, and interviews with government, civil society, women^s rights advocates, and policy stakeholders. Findings show that digital services expand reporting access, improve information dissemination, and support inter-agency coordination. However, unequal digital literacy, limited technology access, data confidentiality concerns, and socio-cultural barriers restrict equitable benefits. The study argues that effective digital governance requires gender-responsive policy, institutional accountability, and collaborative, survivor-centered governance. Keywords: women^s empowerment- gender-responsive governance- digital public services- sexual violence prevention- collaborative governance- West Java. Share Link | Plain Format | Corresponding Author (Budi Nugraha)

29	Digital Power, Social Capital, and Inclusive Resilience: Interrogating Gender and Inequality in Technologically Mediated Societies (Digital Power- Social Capital- Inclusive Resilience)	ABS-29
Gendered Toxicity, Social Capital, and the Unequal Amplification of Digital Power in Indonesian Platform Discourse Annisa Romadloni(1*), Laura Sari(2), Linda Perdana Wanti(3), Abdul Karim (4), Listya Arum Ridhawati(5)) (1*,2,3) Computer and Business Department, Politeknik Negeri Cilacap, Cilacap, Indonesia annisa.romadloni[at]pnc.ac.id (4) Department of Artificial Intelligence Convergence, Hallym University, Chuncheon, Gangwon, South Korea (5) English Department, Politeknik Negeri Bandung, Bandung, Indonesia Abstract This study positions gender studies as the primary analytical lens for examining digital power, social capital, and inclusive resilience in Indonesian platform discourse. Rather than treating gender as a secondary demographic variable, the study approaches gender as a discursive and infrastructural relation through which visibility, harm, credibility, and collective endurance are organised. A multi-arena corpus of 2,200 Indonesian-language Twitter and Instagram texts was analysed across political, cultural, infrastructural, and interpersonal contexts. The analysis combined human-labelled sentiment, lexicon-based coding of gendered discourse, an abusive-language toxicity layer, and inequality measures of amplification. The data show that digital power is highly concentrated in the subset for which retweet data are available, with an overall amplification Gini coefficient of 0.67 and a far higher Gini of 0.88 among negative messages. Discursive effort, measured through message length, was almost entirely decoupled from reach (r = 0.03). Most importantly for gender studies, feminine-coded discourse carried a substantially heavier toxicity burden: 24.0 per cent of feminine-coded texts contained abusive terms, compared with 5.7 per cent of masculine-coded texts and 7.2 per cent of unmarked texts - roughly a 4.2-fold gap over masculine-coded speech. These findings suggest that platform publics reproduce gendered asymmetries not only through unequal access to voice, but also through unequal exposure to disciplining, sexualised, and moralising abuse. Inclusive resilience is therefore reconceptualised as a collective and gender-just condition that depends on fair amplification, protection from gendered abuse, and the capacity of women and gender-minoritised subjects to participate without disproportionate safety work. Keywords: gender studies, technofeminism, digital power, inclusive resilience, Indonesian social media, online toxicity Share Link | Plain Format | Corresponding Author (Annisa Romadloni)

30	Digital Power, Social Capital, and Inclusive Resilience: Interrogating Gender and Inequality in Technologically Mediated Societies (Digital Power- Social Capital- Inclusive Resilience)	ABS-30
Reconstruction of Accessibility Women^s Empowerment in Microfinance Institutions Apik Anitasari Intan Saputri(1),Nita Triana(2),Abdul Ghofur(3) Universitas Amikom Purwokerto(1),UIN Prof KH Saifuddin Zuhri, Purwokerto(2),UIN Walisongo, Semarang(3) Abstract This study reconstructs women^s empowerment through Microfinance Institutions (MFIs) in the Former Banyumas Residency. Women still find it difficult to get the same opportunities to access credit/financing from financial institutions. This study aims to uncover the factors of difficulty in accessing these and reveal the suboptimal Microfinance Institutions (MFIs) to provide credit (financing) to women. Women^s access to financing is still low due to high interest rates, and there are still obligations for male guarantors. The research methods used, the type of field research, and the approach using the socio-legal approach, Socio Legal can be called the study of critical law, nondoctrinal thinking about the law that rests on criticism of the legal order so that it is necessary to reconstruct women^s empowerment using the framework of the study of the system of working law through legal substance, legal structure, and legal culture. Socio-legal studies are characterized by their interdisciplinary nature, drawing on a variety of approaches to the social sciences and humanities. Data collection techniques included in-depth interviews, document studies, and FGD. The data analysis technique used was qualitative. The model used for the data analysis was an interactive model. The results of this study show that MFIs have not been successful in empowering women, even though they have organized many empowerment programs. Overall, women are still positioned in the second class. The reconstruction of women^s empowerment by revitalizing the role of the government in terms of legal substance, namely the construction of rules in the form of women-friendly financing, women-friendly regional regulations, and how these regulations can be a stimulant for community productivity, especially women. MFIs so that the ability of every woman to balance and perform her role in women^s economic empowerment reflects the economic empowerment of the community and the nation. The limitations of this study have not touched the whistle-blower policy- it is open for further researchers to examine it. Keywords: Microfinance Institutions, Empowerment, Women, Reconstruction Share Link | Plain Format | Corresponding Author (Apik Anitasari Intan Saputri)

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