Exploring Tourism Students^ Perceptions of ChatGPT in English Language Learning Novasa Adiyani, Fanissa Narita, Febryawan Yuda Pratama
Politeknik Jatiluhur
Abstract
The rapid development of artificial intelligence has introduced new opportunities in language learning, including the use of ChatGPT as an interactive learning assistant. In tourism education, English proficiency is important for communication with international visitors. This study aims to investigate tourism students^ perspectives of utilizing ChatGPT in learning English for tourism fields. The study used a descriptive qualitative approach involving tourism students enrolled in an English for Tourism course. Data were collected through semi-structured interviews to examine students^ experiences in using ChatGPT to support tourism-related language learning activities, such as making tour guiding scripts, practicing dialogues with tourists, and generating tourism-related vocabulary. The findings show that most students perceive ChatGPT as a useful tool that helps them generate ideas, increase vocabulary related to tourism, and practice English communication more confidently. Students also reported that ChatGPT gives quick explanations and practical examples that support independent learning, additionally some students noted limitations based on the need to verify the accuracy of the information and avoid overreliance on AI tools. Overall, the findings suggest that ChatGPT can serve as a supportive learning tool in English for Tourism when used critically and under teacher guidance. The study provides insights into the potential integration of AI tools in tourism-related English language learning.
Keywords: Artificial intelligence, ChatGPT, English for tourism, language learning, students^ perceptions.
