Driving Product Excellence with PDCA: A Quality Control Strategy at PT DSV Solutions Indonesia to Reach Zero Defects Anafil Windriya (a*), Angela Afrina Cahaya Lumbantobing (a), Mashudi (a), Luluk Fauziah (a)
(a) Administration and Logistics Management, Vocational Collage, Diponegoro University
Abstract
PT DSV Solutions Indonesia, Semarang Site, is a multinational third-party logistics (3PL) company that holds a Bonded Logistics Center (PLB) license. The company provides warehousing services to support manufacturers in their import and export processes. PT DSV does not produce goods of its own- instead, it handles customer-owned products. One of the main products managed at the Semarang site is wiring harnesses, which require special handling due to their sensitive nature. Therefore, a quality control analysis is essential to ensure product integrity is maintained throughout the handling process. This study aims to analyze efforts to reduce product damage using the PDCA (Plan-Do-Check-Action) method. In the Plan phase, an analysis was conducted to identify the types of damage occurring within the company. The damages were categorized into two main types: those caused by handling processes and those caused by water leakage. Further analysis was carried out using a fishbone diagram to determine the root causes of damage. The next phase, Do, involved identifying appropriate corrective actions using the 5W+1H method. In the Check phase, inspections were conducted using checksheets distributed to employees. Finally, in the Action phase, quality control measures were implemented in the form of Important Point guidelines and standardized rack height levels for inbound activities. The results revealed that the most frequent type of damage was torn boxes, primarily caused by factors related to Man, Method, Machine, and Material. The proposed solutions include scheduling regular employee training sessions and implementing Important Point procedures along with rack height standards for inbound operations.