Healthcare Workers Perception of Safety Culture in Selected Private Dental Hospital : A Qualitative Study
Mita Juliawati, Marta Juslily, Kusuma Arbianti, Tri Erri Astoeti

Faculty of Dentistry Universitas Trisakti

Abstract

Background Safety culture (SC) is an important things in healthcare area. Especially the role of healthcare workers who support safety culture and the factors that influence it. Objective : This study aimed to provide an overview concerning how healthcare workers perceive SC and explain the influencing factors. Method : Focus Group Discussion (FGD) were conducted with 39 healthcare workers in two private dental hospitals in Java island, Indonesia on February 2024. FGD were recorded and transcribed. Thematic analysis was used to identify themes. Result : Healthcare workers who took part in the FGD consisted of 46.2% male and 53.8% female, of which 43.6% were dentists and medical doctor, 33.3% were medical support staff, 12.8% were medical service staff and 10.3% were management staff. This study identified six domain of Patient safety culture namely Safety Climate, Teamwork, Working Conditions, Job Satisfaction, Stress recognition and Management^s Perception. 100% respondents agree that the PSC domain is important. The majority of respondents 71. 8.% said that all domains are important. The rest of respondents said that teamwork and safety climate were important. They were satisfied working at dental hospital but stress factor was also concern for them, although they conveyed positive solutions for releasing stress too
Conclusion : This study presents the overview of healthcare workers^ perception towards SC is important. There were stress conditions too due to various reasons, but they also provided reasons and solutions.
Socialization and implementation of patient safety standards is needed for health care workers to improve safety culture

Keywords: Healthcare workers, Perception, Safety Culture, Private Dental Hospital, Qualitative Study

Topic: Dental Public Health