ANALYSIS OF STRATEGIC PLANNING OF BPRS BHAKTI SUMEKAR SUMENEP IN IMPROVING COMPANY PERFORMANCE Mohamad Andri Ibrahim, Intan Manggala Wijayanti, Popon Srisusilawati, Yayat Rahmat Hidayat, Nanik Eprianti
Program Studi Perbankan Syariah Universitas Islam Bandung
Abstract
This study aims to measure the efficiency of BPRS performance using the importance performance analysis (IPA) method. The results of this measurement are expected to be used to evaluate the performance of the BPRS in facing challenges and opportunities as well as policy making for the BPRS given the enormous impact it has on society. The results showed that the results of the CSI calculation resulted in a value of 75.45%, which indicated that the services provided by the BPRS Bhakti Sumekar Sumenep to customer satisfaction were satisfied by the customer.
